FAQ
Here are the questions we hear the most from the CaliCalo community
What are my net calories?
Your NET calories are the calories your body burns to function (REST), plus your calories burned through activity (ACTIVE), minus your calories consumed like food and drink (FOOD).
REST + ACTIVE – FOOD = NET
All data is collected from Apple Health.
How are resting calories calculated?
Resting calories are calculated as a 7-day average. This enables you to focus on what you can control, active and dietary calories. This way you can avoid any guessing games when trying to hit a net calorie goal on a given day!
If you are new to Apple Health, or have a new Apple Watch, resting calorie data may be inaccurate until a few days of resting data are collected.
Why isn’t my calorie data updated in real time on the watch?
Apple Watch app content is updated in the background. Apps that are in the dock or that have complications on the face are updated at least once an hour and often more frequently. We’ve done our best to make sure your calorie data is up to date and in sync anywhere it is displayed.
Why do the watch and phone app have different data?
This is related to the previous question. Along with the watch not being updated in real time, the phone and watch have their own health stores. This enables you to continue tracking calories while you don’t have your phone. In a process completely controlled by Apple, watch and phone health data is synced and you should eventually see your data line up.
Why do weird things happen when the watch is locked?
Health data is inaccessible when Apple Watch is locked. If your watch automatically locks when you take it off calorie data will not update until your watch is unlocked and Apple Watch requests updated data from the app. This will happen within an hour, if not sooner. Adding dietary calories while the watch is locked can also cause some odd behavior.
How do I cancel my subscription?
How can I validate CaliCalo data?
The images below show how you can view detailed health data in the iOS Health app.
Why doesn't CaliCalo have the data I expect?
CaliCalo relies soley on Apple Health for data. Sometimes, data is incorrectly added to Apple Health by other apps or devices. Correct any data in Apple Health and CaliCalo should properly reflect those changes.